Please add the following steps for using Ray Devices:

  1. Add license key/subscription to Ray device following the below KB: https://support.ray.life/en/support/solutions/articles/81000403737-license-activation
  2. Connect the ray device to internet and wait for 5 minutes
  3. Add the ray device in cloud controller following below KB: https://support.ray.life/en/support/solutions/articles/81000121528-adding-ap-to-ray-controller
  4. Once the device is added, please create Network profile using below KB: https://support.ray.life/en/support/solutions/articles/81000412428-lan-configuration
  5. Now it is final step to create SSID using KB: https://support.ray.life/en/support/solutions/articles/81000412415-single-multiple-wlan-ssid-profiles- and test if all works as expected.
Feel free to let us know if you need any support.