Support

Setup and Basic Configs 74

• First Time Setup using Device MAC and Security-Code
• Ray in Bridge Mode
• Network Requirements
• Ray in NAT/Route/Gateway Mode
• Setup Ray VM on Google Cloud Platform.

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Account and License Management 7

• License Activation
• Registration of a New Deal
• Setup 2FA for your Ray Cloud Portal for login
• Ray Support Portal - Change login Password or Credentials
• Change Ray Cloud Controller Password

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Ray One 18

• Introduction to the Ray Controller
• Introduction: Ray Cluster and Child Cluster
• Understanding Ray Cloud & Connectivity
• Introduction To Home Screen
• Introduction To Network Performance Test

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POC Documents by Suppport Team 1

• I-ON POC Document

Ray Access Points 9

• Gateway - Client Mesh with PSK (DHCP)
• Ray AP in Station / Repeater mode
• Ray Access Points in WLAN Mesh Mode
• Changing Channel on Ray Wi-Fi Access Point
• Enabling DHCP on Bridge Mode RAY AP's: Over-ride Node Mode

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Ray Switches 6

• RAY Switch First Time Setup
• Ray Switch Configuration Telnet Login:
• Ray Switch VLAN Configuration
• Enabling Web Gui on Ray Switches
• Ray Switch Voice VLAN Configuration

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Ray Edge Configuration 1

• Ray Edge Micro 4G/5G Sim/Cellular WAN Configuration

Ray Captive Portal 43

• Voucher based Captive Portal Setup
• Facebook Login for the Web / Facebook App Registration
• ADVERTISEMENT CAPTIVE PORTAL CONFIGURATION
• Captive portal for username and password
• Username & Password Captive Portal with Internal Authentication

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Ray SD-WAN 5

• Ray SD-WAN HUB-SPOKE Configuration
• Adding Remote Workers to Ray SD-WAN Networks:
• SD-WAN HUB DEFAULT ROUTE ORIGINATION:
• Ray SD-WAN MESH Configuration
• How to allow third party apps in a Apple device.

Other Ray Settings 1

• Enterprise Policy App Setup

Enterprise Authentication 4

• Enterprise authentication method with Radius configuration
• How to setup NPS on Active Directory
• Dynamic VLAN on Ray Devices
• Creating a Policy in NPS to support EAP-TLS authentication

Ray Remote Access, Tunnels And Other VPN Technologies 3

• Ray IPsec VPN
• Ray IP Reservation/Port Forwarding, Server Access & Destination NAT
• How to configure Ray IPsec VPN

Advanced Configuration_New 7

• Network Requirements for Ray Appliances
• How to Configure NTP
• Configuration of SNMP
• Syslog Server Configuration
• Establishing a Radius Server

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Important Information 16

• What if Ray device is lost or stolen?
• How to Raise ticket or book the complaint.
• RMA_INDICATION
• Sophos Firewall Configuration
• What if I want to transfer my subscription to my other mail id?

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Ray AP Troubleshooting 18

• VEGA Access Point not visible on RAY-Cloud dashboard - troubleshooting
• SNR Ratio setting
• SSID Broadcast
• Troubleshoot your first AP setup during registration
• Ray Wifi6 APs insufficient power from Cisco Switches

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Wifi6 APs Troubleshooting 0

Ray APs Power Requirements 1

• Power Over Ethernet (PoE)

Web 1

• Web Filter Test Case

Atom 0

Ray Edge Gateway Devices 2

• Troubleshoot Ray Edge gateway device
• HA Configuration for Gateway devices

Outdated Articles 1

• How to Upgrade your Ray

Deal Registration 0

Common Wireless Wi-Fi Terms 1

• Multi-User Input Multi-User Output (MIMO)

Statistics and Analytics 8

• How to check Statistics and Data Usage of wireless clients
• User Sessions History
• Naturals POC Configuration
• Dashboard Monitoring for Natu POC
• Overview of Dashboard

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Clients 1

• View Clients/Users List

SD_WAN 2

• SD-WAN Configuration HUB-SPOKE
• SD-WAN Configuration Mesh Topology

Basic Configuration 10

• LAN Network Interface Setup Guide
• WAN Network Interface Setup Guide
• Steps to Create SSID (Open/Password/Enterprise/Dynamic)
• Setup AP (Access Point ) for the first time
• Introduction: Ray Cluster and Child Cluster

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Vijay Documents 1

• How to Create BYOD Policy