Ray AP Troubleshooting

Normal and Abnormal behavior explained, step by step process for diagnostic and troubleshooting of the issue with the normal functionality or RAY AP service.

VEGA Access Point not visible on RAY-Cloud dashboard - troubleshooting
        TABLE OF CONTENTS Overview Normal behavior of Ray AP  Unusual behavior of RAY AP Overview: When you have completed the initial AP setup and R...
Tue, 14 Nov, 2023 at 9:19 AM
SNR Ratio setting
How to check SNR ratio.  And fix value of SNR Ratio.   First login into cloud.ray.life with username and password. After that you have to search usernam...
Wed, 6 Jul, 2022 at 2:51 PM
SSID Broadcast
Check SSID BROAD CAST. IF IT SHOWS ONLY ONE THEN THERE MAY BE ISSUE. HOW WE CAN CHECK SEE THE BELOW PROCESS.   LOGIN TO cloud.ray.life with username and p...
Mon, 11 Jul, 2022 at 3:57 PM
Troubleshoot your first AP setup during registration
Troubleshoot your first AP setup during registration During your first time Ray AP setup (Firs time AP setup) almost in all cases the operation will be ...
Thu, 18 Jan, 2024 at 12:44 PM
Ray Wifi6 APs insufficient power from Cisco Switches
The Ray R6A-C Aps have a higher power output requirement - 18 W minimum upto 30 W By default Cisco switches only give the output at around 15 W until ne...
Mon, 2 May, 2022 at 3:11 PM
Light indication and stuck with reason
First time set up of APN OR RAY WIFI.   CONNECT WAN PORT OF WIFI TO INTERNET.             IF WE GOT BLUE LIGHT THAT MEANS EVERYTHING IS OK. AND DEVIC...
Wed, 6 Jul, 2022 at 2:40 PM
Manual debugging of Ray AP
As promised, our first AP setup is very easy and quick, though there are few challenges you may face during  the Firs time AP setup, and the case scenarios...
Mon, 21 Sep, 2020 at 6:24 PM
Laptop or PC cannot connect to or cannot find Wi-Fi 6 SSID network
Wi-Fi 6 is an industry certification for products that support the new wireless standard 802.11ax. Wi-Fi 6 is often referred to as "High Efficien...
Fri, 19 Aug, 2022 at 5:43 AM
User Connectivity/Disconnection/Packet drop/Slowness issue
1.  Get the specific client mac address who is facing issue. Fetch latest clients and check the signal strenght. If its low, ask the customer where ...
Thu, 9 Nov, 2023 at 11:15 PM
User complaining about not getting a good speed on WiFi
TROUBLESHOOTING USERS NOT GETTING GOOD SPEED ON WIFI: 1. Check the speed received on LAN(Wired) infrastructure .  2. If the wired infra is gett...
Mon, 3 Oct, 2022 at 1:56 PM