TABLE OF CONTENTS

Overview:

When you have completed the initial AP setup and Ray service registration process (refer below link for registration process), your first AP should be operational and visible in your controller dashboard. If your AP is not appearing in the dashboard. We can check the RAY access-point connectivity status from their LED status.


For VEGA-AP: LED is blinking slowly, below are troubleshooting steps you can follow:

https://support.ray.life/a/solutions/articles/81000385147


Normal Behavior of Ray AP:

VEGA

  • After plugging in the cable, the AP will initially start fast blinking for approximately 30 seconds.
  • After 30 seconds, it will switch to slow blinking for 40 seconds. If slow blinking continues for more than 40 seconds, allow it to finish blinking for a few more seconds.
  • Wait for at least 5 minutes until the AP's blue LED becomes stable.
  • Login to your Ray controller and check the status of your AP under the access point tab. The up and down status should have a green arrow, indicating that your Ray AP is up and running.



Please refer to the image below for a visual representation of the functional status of the Ray AP.

  • The arrows highlighted with the red square is the indication of AP's Up state.


Unusual behavior of Ray AP:

VEGA


RAY AP is designed with an intelligent architecture that simplifies setup and troubleshooting for users. Our team proactively monitors our customers' devices, so you don't have to worry about maintenance.


If the Ray AP LED is not blinking according to the normal behavior explained earlier and you are unable to see your AP online, there may be an issue with the details or a configuration that needs to be checked to diagnose the actual problem.