The Ray App Store 


TABLE OF CONTENTS




Hello Everyone, 


In this Article we are going to discuss the Ray App store and the benefits and values it offers.

We will also briefly discuss which users in the Ray controller have access to the Ray App store and what actions can be taken from the Ray App store.

And finally we will show you how to troubleshoot issues related to accessing the Ray App store.







A Brief description of the Ray App store


The App store is the biggest draw to the new age ecosystem. The applications give a possibility to infuse new functionality into the hardware increasing the lifetime value and reducing the TCO.


The base of any open ecosystem is its APIs. The right APIs open the system to integrate, and exchange the data seamlessly and securely. Most systems lack the API ecosystem or are installed in-premise which makes it difficult to integrate without compromising security and ease.

Ray has designed the architecture to emulate a flexible and open operating system rather than a firmware controlling a hardware.


Ray provides an SDK to developers to integrate into the access point and the cloud. Developers need not to handle the intricacies of Wi-Fi and networking but focus on delivering the targeted functionality. 

Ray also provides open and rich set of APIs and web-hooks to feed third-party systems. The easy to use and standard RESTful API makes integration a breeze.


Ray designed the UX to enhance the application discovery and customer experience for the customers. The customers can enable a time limited trial of applications in the Ray app store ensuring they can try the features before they purchase the applications. The applications have an open review system to provide feedback to the developers and to help customers make the right choice.

Click to open Ray App Store.




The image below shows a preview of the Ray App store.










What actions can be performed by Ray customers in the Ray App Store


As depicted in the image of the Ray App store above, Ray customers can purchase applications that can be used with their Ray hardware such as Attendance Management, Location Analytics etc.

The Ray App store is also used for tracking/viewing the License subscriptions of your Ray hardware & to activate/renew Licenses for your existing or newly purchased Ray hardware.





Which users in the Ray controller have access to the Ray App Store

As we briefly mentioned in the previous paragraph, The Ray app store was designed with several considerations in mind that would provide Ray customers with the best user experience  while also providing them with options that give them access to the current cloud technologies and customer flexibility while still allowing the Ray customers to integrate their custom software solutions and applications to work alongside the Ray platform.


The Ray app store can be accessed from the cloud controller or directly by clicking --> Ray App Store. 

For a user to be able to view and open the Ray App store, they must meet the following prerequisites:-

  1. The User must have a user account which has the rights and permissions of ROLE_CLUSTER_ADMIN  that was created from the Ray cloud controller parent cluster. (See image below for your visual reference) .
  2. The User trying to access the account must have an active Ray user account that has access to the Ray cloud controller Cloud.ray.life



The image below shows a visual depiction of the prerequisites of a user who has access to the Ray App store as mentioned above.


As you have observed from the image above, the user account testrelease underlined in green has met the requirements to access the Ray App store.

As shown in the image above, the user testrelease has the required rights of ROLE_CLUSTER_ADMIN in the parent cluster called Sandbox Cluster highlighted with a Blue square outline in the image above, and hence they are able to view and access the Ray App store highlighted with green circle as shown in image above. 


When it comes to troubleshooting issues related to a user not being able to access the Ray App store or Not being able to see the Ray App store icon in the cloud controller, There are three major steps to be taken as listed below.

  1. Verify that the user account that you are logged in with has the required rights of ROLE_CLUSTER_ADMIN in the parent cluster of the controller.
  2. If the user account has the correct rights and user permissions i.e. ROLE_CLUSTER_ADMIN and was previously able to login and access the Ray App store,  From the browser you are using to access the Ray controller and attempting to access the Ray App store from,  Perform a hard refresh by holding down the windows keyboard button ( Ctrl + F5 ) and check if the Ray App store icon has reappeared.
  3. If you are still unable to access the Ray App store after undertaking step 2 above and you have verified the user has the right permission, kindly raise a ticket with Ray Support  and one of our agents will get back to you and assist you with resolving the problem.




We hope this Article was helpful, Thank you!


Abdulaziz Musa

Presales & Support Lead

Ray Support